BOOKING PROCEDURE

All correspondences in respect to Tours and Travel Service, bookings should be addressed to M/s. Travel O Holidays.

CONFIRMING A RESERVATION

An e-mail has to be sent giving exact number of rooms required, with check in-check out dates, the destination and the hotel required, along with number of adults & children traveling.

PAYMENTS

For the services contracted, 50% advance payment would be required to hold the booking on a confirmed basis and the balance amount has to be cleared 7 days before your date of check in. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services.

Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance.

MODE OF PAYMENT

Payments can be made using any of the following methods:-

1. By Bank transfer to our bank (Bank Details)
2. By Cash or Cheque deposits in favour of “Travel O Holidays” in our account.
3. By Online Payment Gateway system through Visa & Master Card .
4. By Debit Card verified by Visa.

Upon arrival in India, the balance payment can be made through currency notes or travellers cheque or through AMEX / Visa & Master Card.

In case of payment through credit card, the bank charges (3% extra) - would be levied over and above the total amount.

NOTE :
1. All payments should be free and clear of any withholding tax and deduction.
2. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

CONFIRMATION

Once the room is confirmed and advance is received. We will send you by email /courier, a confirmation voucher detailing all the reservation & price conditions. This should be presented to the hotel at the time of check in. It will have the confirmation number / name of person who confirmed reservation along with the hotel phone number / contact details.

CANCELATION AND REFUNDS
To cancel your itinerary, Please send us an email with your details - name, your reservation details like hotel name and check-in & check-out dates.Cancellation policy will be dependent on the policies of the individual hotels and tours. Retention charges will be equal to one night room charge of the hotel room.

In case the payment has been made by credit card a processing fee would be deducted from the refund amount. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :
◊  60 days & prior to arrival – booking amount /service cost.

◊  59 days to 30 days prior to arrival - 50% of the tour/service cost.

◊  29 days to 15 days prior to arrival - 65% of the tour/service cost.

◊  14 days to 08 days prior to arrival - 75% of the tour/service cost.

◊  07 days & less, prior to arrival or no show - NO REFUND.

Please note - Irrespective of above mentioned cancellations slabs - incase of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.

In case of special train journey (like Palace on Wheels, Deccan Odyssey, Royal Orient etc.) and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required).

A service charge is applicable on all tickets booked and cancelled through Travel O Holidays. This service charge is applicable over and above the cancellation charges paid to the airlines.

OUR LIABILITIES AND LIMITATIONS

Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same
Would be chargeable.

Travel O Holidays acts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety and comfort.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the
Hotel. We shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides,
And political closures.

We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.